Returns And Exchange
We cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.
We can accept returns/exchange for damaged or defective goods only, and these returns must be made within 2 days of your receipt of the product.
We can accept returns/exchange wrong product has been shipped that does not match with your order Manufacturing defect in the product.
Any product bought using discount coupon will not be returned, refunded, or cancelled.
How To Return/Exchange a Product
you can call our customer care at 01-4255984 (Timing: 9.30 AM-5 PM Daily).
We exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice within 3 days, Rs.100 of charge.
Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund or replacement with other product, no questions asked.
Your exchange/replacement order will be delivered as below :
Kathmandu Valley – 2 days